We know it is frustrating.

No one likes ATM disputed transactions. They happen to us too.

Disputed transaction procedure

Set by the Australian Payments Network

The procedure for resolving disputed ATM transaction is set by the Australian Payments Network. This is a standard procedure for all financial institutions, whether they are deposit-taking (banks and credit unions) or non-deposit taking like independent ATM deployers. We advise card users using our ATMs to please call the issuer of their credit or debit card. Please note that we are unable to act on any disputed transaction without receiving a formal notification from your bank as required by the rules of the Australian Payments Network. 

We have a special email for this.

For disputed ATM transactions please email us at customerrelations@mandrakeatm.online